Below is a list of the most frequently asked questions about our residential cleaning service. Is a long-term contract required for service? Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required. In the event you need to cancel or reschedule, we do ask for 24 hours notice to avoid any penalties. Do you offer your services to single family homes? Unfortunately, we do not. Our services are designed for condo and apartment living and as a result we focus our attention on this market. Are you insured? Yes. We are bonded, insured and our staff is covered by WSIB. Where do you service? View our service areas! What all is included in your cleaning service? Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.Click here to view services. What kind of products do you use? We use Eco Friendly & Biodegradable products to ensure everyone's safety. Do you furnish the cleaning supplies? Yes. We furnish everything needed to clean your home free of charge, including a vacuum & mop. What should I expect on my first appointment? We will arrive at your scheduled time equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster. Do I need to do anything before you arrive? The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. Although our cleaners will do a little bit of organizing, we always recommend having your home tidy prior to our arrival. Will I have the same cleaning person each visit? When scheduling recurring visits, we make the best effort to keep the same cleaner scheduled. However, if your usual cleaner goes on vacation or calls in sick, we will assign another amazing cleaner to your visit. What will it cost to have my home cleaned? We've made our pricing as transparent as possible. Please view our Quote Form page to get a free instant quote. Do I need to be home the day of cleaning? Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed! Can I skip or reschedule an appointment? If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together. How will you enter my home on my scheduled days of cleaning? We offer three different methods of entry.Leave a key at front desk/securityLeave us a door code numberSomeone will be homeIf you have another method in mind, please let us know and we'll see how we can help. What if I am not satisfied with my cleaning? Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you. Do you offer gift certificates? Yes. You can purchase a gift certificate for just about any occasion. Purchase a Gift Card here. How and when do I pay for my cleaning services? We require a credit card number at time of scheduling. We accept most major credit cards. Your credit card will be placed on hold for the total amount of your cleaning the morning of the scheduled appointment and will be charged once the cleaning is completed. This process is done automatically.